Understanding Your NHS Phonak Hearing Aid
Navigating your hearing journey with NHS Phonak aids involves understanding models like Auto M/SP/Micro and the Nathos range, alongside proper care and support.
Phonak stands as a global leader in hearing technology, boasting seven decades dedicated to innovative solutions for hearing loss. The National Health Service (NHS) partners with Phonak to provide eligible individuals with access to advanced hearing aids, enhancing their quality of life. Currently, the NHS offers several Phonak models, including the Auto M, Auto SP, and Auto Micro.
Recent updates indicate a shift towards the Phonak Nathos range – CRT, Micro, M, SP, and UP – as a cost-effective replacement for the Naida models (specifically SP and UP). Accessing these aids begins with a hearing test and trial, often facilitated through services like London Hear Care (0207 7487 5677) or MTW-TR Audiology NHS (mtw-tr.audiologynhs.net).
What to Expect: Initial Fitting and Adjustment
Your initial appointment involves a comprehensive hearing assessment to confirm suitability and select the appropriate Phonak model – Auto M/SP/Micro or Nathos range. A qualified audiologist will then fit your hearing aid, ensuring a comfortable and secure fit with a correctly sized tube and dome (Small, Medium, or Large).
Expect adjustments to volume and program settings to personalize the sound to your specific hearing loss and lifestyle. Review dates, like November 2025 for Auto M/SP instructions, highlight ongoing support. Don’t hesitate to discuss any concerns or discomfort during this crucial phase, as fine-tuning is key to optimal performance;
Phonak Hearing Aid Models Available on the NHS
The NHS commonly provides Phonak Auto M, SP, and Micro models, alongside the Nathos range (CRT, Micro, M, SP, UP) as a Naida replacement.
Phonak Auto M
The Phonak Auto M is a receiver-in-canal (RIC) hearing aid frequently supplied through the NHS. It’s designed for individuals with mild to moderate hearing loss, offering a discreet and comfortable fit. This model automatically adapts to various listening environments, providing optimal sound quality without manual adjustments for many users.
It typically comes paired with a standard tube and dome – available in small, medium, or large sizes – to ensure a secure and personalized fit. Users should consult with their audiologist at London Hear Care (0207 7487 5677) or MTW-TR Audiology NHS (mtw-tr.audiologynhs.net) for proper fitting and initial programming. Detailed instructions are available in PDF format, reviewed as of November 2025.
Phonak Auto SP
The Phonak Auto SP is another receiver-in-canal (RIC) hearing aid commonly provided by the NHS, specifically for individuals experiencing severe hearing loss. Like the Auto M, it features automatic adaptation to different sound environments, simplifying usage for many. However, the ‘SP’ designation indicates a higher power output to amplify sounds more effectively.
It’s crucial to receive proper fitting from professionals like those at London Hear Care (0207 7487 5677) or MTW-TR Audiology NHS (mtw-tr.audiologynhs.net). The Auto SP will also be fitted with a tube and dome (small, medium, or large). Refer to the downloadable PDF instructions, last reviewed in November 2025, for detailed guidance.
Phonak Auto Micro
The Phonak Auto Micro is a discreet receiver-in-canal (RIC) hearing aid frequently offered through the NHS, designed for those with moderate to severe hearing loss. It automatically adjusts to various listening situations, making it user-friendly. This model prioritizes comfort and a near-invisible fit, appealing to many patients.
Proper fitting, including selecting the correct tube and dome size (small, medium, or large), is essential – consult London Hear Care (0207 7487 5677) or MTW-TR Audiology NHS (mtw-tr.audiologynhs.net). Detailed instructions, reviewed November 2025, are available as a downloadable PDF for comprehensive guidance on operation and care.
Phonak Nathos Range (CRT, Micro, M, SP, UP) ─ Replacement for Naida
The Phonak Nathos range – encompassing CRT, Micro, M, SP, and UP models – now serves as the NHS’s direct replacement for the Naida (specifically SP and UP varieties), aiming for cost-effectiveness. These behind-the-ear hearing aids cater to a wider spectrum of hearing loss severities.
Understanding your specific Nathos model is crucial. Ensure correct tube and dome fitting (small, medium, large) through consultation with professionals like London Hear Care (0207 7487 5677) or MTW-TR Audiology NHS (mtw-tr.audiologynhs.net). Refer to official Phonak resources for detailed operational guidance.
Essential Components of Your Phonak Hearing Aid
Phonak aids utilize tubes and domes (small, medium, large) for fit, alongside batteries requiring regular replacement; proper microphone and speaker care is vital.
Tubes and Domes: Sizes (Small, Medium, Large)
The connection between your Phonak hearing aid and your ear relies on a tube and dome assembly. These components are crucial for delivering sound effectively and comfortably. The dome, inserted into the ear canal, comes in three standard sizes: small, medium, and large.
Proper dome size is essential; a too-small dome may cause discomfort or feedback, while a too-large dome can muffle sound or feel overly intrusive. Your audiologist will determine the best fit during your initial fitting. Tubes also vary in length and material, ensuring a secure and discreet connection. Regularly check these components for wear and tear, and consult your audiologist for replacements as needed to maintain optimal hearing performance.
Batteries: Types and Replacement
Phonak hearing aids utilize disposable batteries to power their functionality. Common battery types include zinc-air batteries, available in various sizes (e.g., 10, 13, 312). The appropriate size depends on your specific Phonak model. Battery life varies based on usage and features activated, typically lasting several days to a week.
To replace a battery, gently open the battery compartment, noting the polarity (+/-) markings. Remove the old battery and insert a fresh one, ensuring correct alignment. Always dispose of used batteries responsibly. Regularly check battery contacts for cleanliness to maintain a reliable power connection and optimal hearing aid performance.
Microphone and Speaker Care
The microphone and speaker are crucial components for clear sound processing. Regularly inspect these areas for earwax or debris, as buildup can significantly impact performance. Use a soft, dry cloth to gently wipe the exterior. Avoid using water, solvents, or abrasive cleaners, as these can cause damage.
For deeper cleaning, consult your audiologist for appropriate cleaning tools and techniques. Never insert objects into the microphone or speaker openings. Protecting these components from moisture and excessive noise exposure will prolong their lifespan and ensure consistent, high-quality hearing.
Operating Your Phonak Hearing Aid
Effectively use your Phonak aid by learning to power it on/off, adjust volume, and select programs – if your model supports program functionality.
Turning Your Hearing Aid On and Off
Generally, Phonak hearing aids are operated with a simple push-button or rocker switch. Locate the control button, typically on the side of the device. To turn the aid on, you may need to briefly press and release the button, or hold it for a slightly longer duration – consult your specific model’s instructions.
Similarly, turning the aid off usually involves a short press or a hold of the same button. A confirmation tone or indicator light often signals successful activation or deactivation. Remember to always fully insert the battery before attempting to power on your Phonak hearing aid.
Volume Control Adjustment
Phonak hearing aids often feature discreet volume controls, typically a push-button or rocker switch located on the device itself. Gentle presses adjust the amplification level. Incremental changes are best; avoid drastic adjustments to prevent discomfort or distortion.
Some models may utilize a smartphone app for more precise volume control and customization. If your aid has program options, ensure the correct program is selected before adjusting the volume. If you experience feedback or discomfort, reduce the volume immediately. Contact London Hear Care (0207 7487 5677) if adjustments are insufficient.
Program Selection (if applicable)
Many Phonak NHS hearing aids offer multiple programs tailored to different listening environments. These programs optimize sound processing for situations like quiet conversations, noisy restaurants, or music listening. Program selection is usually achieved via a push-button on the aid itself, or through a compatible smartphone application.
Experiment with each program to identify the best setting for your current environment. If you’re unsure which program to use, start with the ‘General’ or ‘Automatic’ program. For personalized guidance on program selection and customization, reach out to MTW-TR Audiology NHS (mtw-tr.audiologynhs.net).
Troubleshooting Common Issues
Addressing issues like a non-functioning aid, whistling sounds, or distorted audio is crucial for optimal hearing. Contact London Hear Care for assistance.
Hearing Aid Not Turning On
If your Phonak hearing aid isn’t powering on, begin with a simple battery check. Ensure the battery door is fully closed; sometimes, it doesn’t make complete contact.
Try a fresh battery, confirming correct polarity – positive and negative sides must align properly. If using rechargeable aids, verify they’ve been adequately charged in their docking station.
Inspect the battery compartment for any debris or corrosion that might be hindering connection. A clean, dry compartment is essential. If the issue persists, contact London Hear Care at 0207 7487 5677 or MTW-TR Audiology NHS for further support and potential troubleshooting steps.
Feedback (Whistling Sound)
Hearing a whistling sound, known as feedback, often indicates sound escaping and being re-amplified. First, ensure the tube and dome fit securely and comfortably in your ear canal.
Check for obstructions like earwax buildup, which can cause feedback. If you suspect wax, consult a professional for safe removal. Gently re-insert the hearing aid, ensuring a snug, but not overly tight, fit.
If feedback continues, contact London Hear Care (0207 7487 5677) or MTW-TR Audiology NHS; adjustments to the hearing aid’s programming may be necessary to eliminate the whistling.
Low Volume or Distorted Sound
Experiencing low volume or distorted sound can stem from several causes. Initially, verify the battery is fresh and correctly inserted; a weak battery significantly impacts performance. Next, check the volume control – ensure it’s not set too low.
Confirm the correct program is selected, if your Phonak aid offers multiple settings. Inspect the tube and dome for any cracks or blockages, as these can muffle sound.
If issues persist, contact London Hear Care (0207 7487 5677) or MTW-TR Audiology NHS for a professional assessment and potential reprogramming.
Care and Maintenance
Regular cleaning, proper storage, and protection from moisture are crucial for extending the life and optimal function of your NHS Phonak hearing aid.
Cleaning Your Hearing Aid
Consistent cleaning is vital for maintaining your Phonak hearing aid’s performance and hygiene. Daily wiping with a soft, dry cloth removes debris and earwax. Avoid water, solvents, or abrasive cleaners.
For thorough cleaning, gently use a dedicated hearing aid cleaning brush or cloth to remove wax from the microphone, speaker openings, and tubing.
Never insert anything into the hearing aid that could damage internal components. If you experience persistent blockage or difficulty cleaning, consult London Hear Care at 0207 7487 5677 or MTW-TR Audiology NHS for professional assistance.
Storage Recommendations
Proper storage extends the life of your Phonak NHS hearing aid. When not in use, always switch the hearing aid off to conserve battery life. Utilize a dedicated hearing aid case to protect it from dust, moisture, and physical damage.
Avoid storing your hearing aid in humid environments like bathrooms or near water sources.
Remove the battery if storing for an extended period. Regularly check the battery compartment for corrosion. For optimal performance, keep the storage case clean and dry. Contact MTW-TR Audiology NHS (mtw-tr.audiologynhs.net) if you have storage concerns.
Protecting from Moisture and Damage
Moisture and physical impact can significantly harm your Phonak NHS hearing aid. Avoid wearing your hearing aid during activities that expose it to excessive moisture, such as swimming or showering.
If your hearing aid gets wet, promptly dry it with a soft cloth. Never use a hairdryer or other heat source.
Be cautious when handling your hearing aid to prevent accidental drops. Store it securely in its case when not in use. For further guidance, contact London Hear Care at 0207 7487 5677.
Important Contact Information
For hearing tests, trials, or aid support, contact London Hear Care at 0207 7487 5677 or visit MTW-TR Audiology NHS at mtw-tr.audiologynhs.net.
London Hear Care: 0207 7487 5677
London Hear Care provides comprehensive audiological services, including hearing tests and trials of Phonak hearing aids available through the NHS. If you’ve received a Phonak Auto M, SP, or Micro model, or are exploring the Nathos range as a Naida replacement, they can offer personalized assistance.
Their expertise extends to ensuring correct fitting with appropriately sized tubes and domes (Small, Medium, Large). They can also guide you through understanding your aid’s features and address any initial concerns. Contact them at 0207 7487 5677 or visit christinaent4kids.co.uk for appointments and further information regarding your NHS Phonak hearing aid.
MTW-TR Audiology NHS: mtw-tr.audiologynhs.net
MTW-TR Audiology NHS offers vital support for patients utilizing Phonak hearing aids obtained through the National Health Service. Their website, mtw-tr.audiologynhs.net, serves as a key resource for information regarding your specific model – whether it’s an Auto M, SP, Micro, or a Nathos range device replacing the Naida.
You can find details on troubleshooting common issues like power failures, feedback, or distorted sound. Access to downloadable instructions, such as the Phonak Auto M/SP guide (reviewed November 2025), is often available. This online portal complements the care provided at Conquest Hospital and Eastbourne District General Hospital.
Resources and Further Information
Explore Phonak’s official website and NHS hearing aid information for comprehensive guides, troubleshooting, and support regarding your NHS-provided Phonak device.
Phonak Official Website
The Phonak website (phonak.com) serves as a central hub for extensive resources related to your hearing aid. Here, you’ll discover detailed product manuals specifically for the Auto, Nathos, and other models available through the NHS.
Beyond manuals, the site offers troubleshooting guides addressing common issues like feedback, volume control, and connectivity. You can also find informative articles and videos explaining hearing aid technology and care.
Furthermore, Phonak provides access to downloadable software for some devices, enabling personalized adjustments. Explore their support section for FAQs and contact information if you require direct assistance.
NHS Hearing Aid Information
The NHS provides valuable resources to support your Phonak hearing aid journey. The MTW-TR Audiology NHS website (mtw-tr.audiologynhs.net) offers specific guidance and contact details for audiology services.
Look for downloadable instruction leaflets, often model-specific like the Phonak Auto M/SP guide (review date November 2025). These cover essential aspects such as fitting, operation, and basic troubleshooting.
Your local audiology department is your primary point of contact for adjustments, repairs, and further support. Don’t hesitate to reach out with any questions or concerns regarding your NHS-provided Phonak hearing aid.